Even in our tech-savvy world, many patients simply aren’t interested in going online when it comes to managing their own healthcare.
That’s the simple truth.
Practices have a diverse mix of patients. Some come regularly; others you see annually; and still others show up just once, never to be seen again. Even most regulars don’t want to deal with the hassle of registering for a portal account and having to remember yet another username and password.
But there is a viable alternative that encourages patient engagement. It allows them to request appointments, update information prior to a visit, and much more without using a portal. It’s an easy process called Secure Online Forms Workflow.
Secure forms can be linked to a practice’s website and, even better, embedded into pre- and post-visit patient texts and emails. Along with patient pre-registration and registration, the forms can improve the efficiency of any practice’s front office by facilitating:
- The confirmation of addresses and contact info
- Insurance coverage updates
- Uploads of insurance cards and IDs
- E-signed releases and acknowledgements
- Completion of patient health histories and satisfaction surveys
- Confirmation of medication lists
- Delivery of secure test results
- Registration for secure payment options
While paper forms can’t be customized, online forms are “intelligent” enough to understand relevance and/or context. They’re intuitive and extremely simple to use, requesting precisely what’s needed from each patient. Different forms can be created to match various situations. They can even prompt a patient to do things like uploading a copy of an insurance card.
Secure and HIPAA compliant, online forms can function with validation info the patient knows by heart (like a birthdate), so no passwords or PINs are needed. They’re also logged and locked, making them legally valid for e-signature purposes.
Want to learn more?
Click below to view our On Demand webinar about Secure On Line Forms.
Secure Online Forms Workflow provides the tools to facilitate efficient and successful interaction between practices and their patients.
For more info, click HERE to contact AssuranceMD.